ORDERING, DELIVERY AND RETURNS
PLACING AN ORDER
Once you have selected your cloth and haberdashery and arrived at the checkout page, you can either checkout as a guest or you can register as a customer. Registering as a customer will allow you to pass through the process more quickly on future visits.
Our payment process is entirely secure, and your details are protected. If you chose to save your card details for future purchases, you can delete them at any time by visiting the ‘your account’ section.
Once you have checked out we will notify you by email to acknowledge receipt of your order and to provide you with an order number.
Following this acknowledgment, if you require any information regarding your order please contact us at firstname.lastname@example.org, quoting your order number, and we will do our best to help you. We will inform you as soon as possible by email or telephone if the goods you have ordered are not available if we identify a product or pricing error, if we are unable to get authorisation from your credit card or if we are unable to process your order for any other reason.
We try not to use plastics in our packaging where we can help it. All of our mailing bags are paper, recycled wherever possible. Please re-use and recycle them if you can. The more uses we can get out of our packaging, the happier we will be!
Our international packaging uses an extra layer of compostable packaging made of vegetable matter, so that your cloth arrives clean and dry. P lease try and re-use this if possible, or compost it if you can.
DELIVERY / SHIPPING
You will receive an email to tell you that your goods have been dispatched out for delivery
We use Royal Mail for all shipping across the UK and internationally. Please see our DELIVERY CHARGES page for shipping rates.
We’ll send you an email once your order has been dispatched. If you’ve selected express shipping, we’ll send you tracking details so you can follow the progress of your order.
We aim to dispatch your orders the next working day. For EU customers, orders should be with you within 5-7 days following dispatch. For Rest of World customers, orders should be with you within 7 – 10 days following dispatch. Please note that customers outside of the EU may have to pay customs and other duties and charges that are out of my control. I'm afraid that you will have to bear these charges at point of delivery.
When you receive your order, you should inspect the goods and check that the order is complete, according to the delivery note, as included. If there is a problem with your order please tell us as soon as possible.
Returns and refunds are not available for cut cloth unless we’ve made a mistake. If the cloth is faulty or if you’ve ordered a sample from us and you feel that the cloth doesn’t match the sample you asked for, please email us at email@example.com, including your full name, order number and reason for refund and and we will endeavour to rectify any mistake.
You may return haberdashery items for whatever reason, provided they are unused and in their original packaging. Returns must be made within 30 days of receipt of the order. For more details on how to return merchandise please see below. Your statutory rights are not affected.
ORGANISING A RETURN OF HABERDASHERY ITEMS
Domestic returns are free for our haberdashery items, whatever the reason, as long as you return your item within 30 days of receipt.
Please fill in the returns form included with your order, noting the order number and details of the item(s) you wish to return or exchange.
Contact us at firstname.lastname@example.org. We will then send you a return address label which you can use when you drop the parcel off at your local post office. We are not liable for any items that you return to us and cannot issue a refund until the goods are received. All items must be returned in perfect, saleable condition in their original packaging.
INTERNATIONAL HABERDASHERY RETURNS
All International haberdashery returns from outside the UK are at your own cost. Please note that all goods are returned to us at your own risk and we recommend that you choose a registered or tracked postal service or organise your return via our customer service team as detailed below.
Once the items have been returned to us and checked we will issue a refund to the payment card used to complete the original purchase. We will send you an e-mail to confirm the refund or exchange and this may take up to 21 days.
We will try to be as quick as we can because we know you don’t want to waste time on admin and you want to be sewing!